Frequently asked questions

1. How can I place an order?
To place an order, simply browse our online store and add desired items to your cart. When you're ready, proceed to checkout and follow the prompts to enter your shipping and payment information. After you have completed your purchase, you will receive a confirmation email with your order details.

2. Which payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express and Discover. You can also choose to pay with PayPal for added convenience and security.

3. Can I cancel or change my order after it has been placed?
Once an order is placed, it immediately enters our processing system to ensure prompt delivery. Unfortunately, this means that we cannot cancel or change orders once they have been shipped. We apologize for any inconvenience this may cause.

4. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Orders are usually processed and shipped within 1-3 business days. Once shipped, you will receive a tracking number via email to track the status of your shipment.
The delivery time is between 7 to 14 working days.

5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact our customer service team within 30 days of receiving your order to initiate a return or exchange. Please note that some items may be subject to a restocking fee.

6. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping costs and delivery times may vary depending on your location. Please see our shipping policy for more information.

7. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us by email at [insert email address] or by phone at [insert phone number]. We aim to respond to all inquiries within 24 hours.